Privacy Policy

This document explains the online privacy practices and policy of the website at (this “Photo Site”) through which Digiphoto Entertainment Imaging Operating as Digiphoto Studio (“DEI”) and Rockcity Experiences LLC (“Rockcity”) render its services. Unless otherwise specified, unless otherwise agreed between DEI and Rockcity and unless the context otherwise requires, any reference to the terms ‘we’, ‘us’ or ‘our’ in this privacy policy (“Privacy Policy”) shall mean a reference to both DEI and Rockcity.

If you have not already done so, you are advised to click on the “Terms and Conditions” link at the bottom of this page to review the Terms and Conditions (the “Terms”) that govern your use of this Photo Site and the services and products offered on this Photo Site. This Privacy Policy is to be considered and read at all times as part of the Terms.

The Terms may be changed or updated occasionally to meet the requirements and standards. Therefore, the users of the Photo site are encouraged to frequently visit these sections in order to be updated about the changes on the Photo site. Modifications will be effective on the day they are posted.

By using this Photo Site, you legally consent to the collection and use of information in the manner described below. This Privacy Policy explains what information we collect and how we use the information so that we can continue to provide outstanding service and products.

Collecting Personal Information

Personal information is requested whenever you choose to use any of our services or order any of our products.

The type of personal information we request has to do specifically with the type of service you are using or product you are ordering. This Photo Site does not knowingly collect personal information or data from children under the age of 13. To register as a member of this Photo Site and to share and download images and to purchase the services and products offered, as per the terms, you must be at least 18 years of age.

This Photo Site receives and stores personal data (such as your name, password, e-mail address, shipping information, and telephone number).

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

When you sign up with us to obtain your photographs from your event visit, you establish a password-protected personal account for storing, organizing and sharing digital images, as well as for using our other services. In order to establish your account, we will need your name, e-mail address, password, and the information contained in the Photo Claim ID provided to you during your event visit.

When you order prints, products or other paid products or services, we will need the shipping address, billing name and address, as well as the credit card number and expiration date. See the Terms for other terms and conditions relating to such purchases, including, without limitation, credit card authorization, refund policy, pricing, and sales tax.

We use this data to process your order and to reply to your e-mail. If you opt into our promotional e-mailing list, we will also use this data to deliver offers, a newsletter and updates by email. You must supply the requested personal data to enable you to view, order or share photos. You can refrain from supplying personal data, but you then will be unable to take full advantage of this Photo Site and the services and products offered.

When you want to share your photographs with others (“Invitees”), we will ask for e-mail addresses of your Invitees.

Any contact with our Customer Service team or communication from you, such as telephone calls or e-mails, may be recorded to help us provide better service and for quality testing and assurance purposes.

If you contact us by e-mail (through a hyperlink on a webpage, or otherwise), then we naturally will have your e-mail address and name and any other information in your message. We will use this information only to reply to your message. We will not share your e-mail address with third parties, except as provided herein as per the terms of usage.


The password you select will allow you to access your account; as such, it needs to be as secure as possible. A good password includes seemingly random letters and numbers and isn’t obvious (such as name of a spouse, child, or pet or your birthdate). You can update your account information and change your password at any time through the “My Account” link on this Photo Site. If you have forgotten your password, you can set a new one by clicking on the “Forgot Password” link on the Welcome Page. You will be responsible for all activities that occur under your password. We  will ensure that the password is confidentially secured in our records.

Non-Personal Data

In addition to personal information we also collect non-personally identifying data about visitors to this Photo Site that helps us track their number and navigation through this Photo Site. This data may include the website the user arrived from and departs to as well as the IP address of the computer being used to access this Photo Site. While it may be possible to correlate this information with particular individuals, we do not do so except in the limited circumstances as set out hereinafter in this privacy policy. We use this data only in the aggregate, to show overall patterns for all visitors.

Information We Automatically Collect

Cookies and Invisible Gifs (also known as “Clear Gifs,” “Web Bugs” and “Tracker Gifs”)

Generally speaking, we use cookies and invisible gifs to track users of the service provided by DEI and Rockcity through this Photo Site, including photographs and the shopping areas. For example, when you visit this Photo Site, we assign you a unique user ID and store it on your computer in the form of a cookie (unless your browser’s cookie support has been disabled). Through the use of cookies, user IDs, and invisible gifs, we are able to optimize the performance and functionality of this Photo Site, and to personalize this Photo Site for you and present you with content and offers specific to your interests.

Disabling Cookies

If you are uncomfortable with the idea of your information being stored in cookies, we recommend disabling cookie support in your browser, though please understand this will limit the performance and functionality of this Photo Site. Your browser documentation will provide specific procedures for disabling cookie support.

More information about Cookies is given in the below section named as About Cookies.

IP Address

We analyze IP addresses in the aggregate for system administration purposes and to gather broad demographic information. We do not link IP addresses to your computer’s user ID, with the following exception: when you place an order using our online checkout process we record your computer’s IP address with your order to help us identify fraudulent credit card use. We may share this information with the financial institution that issued the credit-card with which an order was placed, or with law enforcement authorities if we determine, or are notified, that the use of the credit card was fraudulent, but we don't use this for any other purpose.

Use and Sharing Personal Data

We are not in the business of selling data about our customers. Your personal information will not be rented, sold or shared with any third party, except as described in this Privacy Policy or as otherwise agreed by you. There are limited circumstances in which we share personal data with third parties as described hereinafter in this Privacy Policy. Our primary goal in collecting your personal information is to provide you with a personalized, relevant, user-friendly experience on this Photo Site and in connection with our services and products.

We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analyzing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

Hosting personal data

The hosting facilities for our website are situated in USA and India, hosting providers will provide appropriate safeguards to comply with data protection standards .

Retaining and deleting personal data

This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

We will retain your personal data as follows:

Personal data category or categories will be retained for a minimum period of 14 days following being uploaded or collected by DEI and for a maximum period of 30 days following being uploaded or collected by DEI.

Notwithstanding the other provisions of this, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Your rights

In this Section, we have summarized the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under data protection law are:

(a) the right to access;

(b) the right to rectification;

(c) the right to erasure;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, you can access your personal data on the website within “Your Account” section along with your images/video within the website.

You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: you are done using our imaging services. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful, but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest

To the extent that the legal basis for our processing of your personal data is:

(a) consent; or

          (b) and such processing is carried out by automated means, you have the right to request for erasure for your personal data from us by reaching out to use through contact us.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

You may exercise any of your rights in relation to your personal data by reaching out to us through contact us

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

We use cookies for the following purposes:

(a)      Authentication - we use cookies to identify you when you visit our website and as you navigate our website. Cookies used for this purpose are: Remember Me Persistent cookies;

(b)      Status - we use cookies to help us to determine if you are logged into our website. Cookies used for this purpose are: Persistent cookies;

(c)      Security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally cookies used for this purpose are Request Verification Persistent cookies;

(d)      Analysis - we use cookies to help us to analyse the use and performance of our   website and services cookies used for this purpose are: Analysis Persistent cookies;

Cookies used by our service providers

        We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: The relevant cookies are: Persistent cookies.

Managing cookies

        Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) (Chrome);

(b) (Firefox);

(c) (Opera);

(d) (Internet Explorer);

(e) (Safari); and

(f) (Edge).

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

Our details

This website is owned and operated by DEI.

We are registered in Dubai under registration number 524596 and our registered office is at 1405, Grosvenor Business Tower Tecom Dubai, UAE P.O. Box 27829

Our principal place of business is at 1405, Grosvenor Business Tower Tecom Dubai, UAE P.O. Box 27829

You can contact us:

(a)      the postal address given above;

(b)      using our website contact page that is:

(d)      by email, using the email address published on our website from time to time.

Third Parties

We may share personal information with carefully screened third-party service providers for the sole purpose of providing you with the products, services and information you have requested. We may also choose to offer certain third party products through this Photo Site and may disclose certain portions of your personally identifiable information to allow those product producers to fulfill your product order. Examples of such third-party service providers are credit card authorization companies, and merchandise distributors and shippers, which provide various services in connection with this Photo Site and the products and services offered and may take many of the actions described herein. Among the many services DEI provides in connection with this Photo Site and the services and products, DEI handles all orders, including credit card authorizations. The third-party service providers will be contractually bound to do not store, retain or access your information except to provide our services and products to you.

From time to time, we may also engage the services of third parties to help us analyze use of this Photo Site. These third parties will be contractually bound to use the personal data only according to this Privacy Policy. We have not authorized them to send you any information about goods and services from other companies without your express permission.

Promotional Materials

We will give you the opportunity to opt into our promotional e-mailing list in which we may send you separate e-mail messages announcing events featured in the newsletter. Our promotional e-mailings may inform you of site improvements, feature announcements, offers, newsletters, and occasional third-party promotional offers that may be of interest to you. You can opt out of these messages by unsubscribing through the email received or by selecting the opt out option available through the "My Account" link on the Photo Site.

Other Uses

We use your personal information to make your website experience enjoyable. For example, because we know who you are after you log in, we can present you with the right set of photographs in your password-protected account. We also know where to e-mail you to let you know your order has been shipped.

Note that one reason we are able to offer you relevant promotions is that we reserve the right to use aggregated, anonymous, non-personal data about our users as a group. We use such information for statistical analysis of user behavior, product development, content improvement and marketing, promotional and advertising purposes. We may also make that aggregate non-personal information available to select third party partners from time to time, at our discretion.

We may transfer personal data to an affiliate or third party as part of a transfer of business assets. The data would continue to be covered by  promises commensurate to the promises set out in this Privacy Policy.

We may disclose personal information to third parties without your consent for any of the following reasons: to comply with any law, regulation or court order, to cooperate with Government investigations, to help prevent fraud, to enforce the terms of use, or protect the rights of DEI and Rockcity their respective subsidiaries, affiliates and their respective customers.

Protecting the Privacy of Photographs

This Photo Site is designed so that you can control who may view the photographs stored in your account. We are committed to keeping your photographs private and secure. Please note that if you share your photographs with your friends or family members and they post your shared invitation on a website or forward to other individuals, these photographs may be accessible to others who view the e-mail invitation or visit these websites.

In order to provide quality products, our employees and third-party service providers, fulfilling your order or providing Customer Support to you, may see your photographs.

The photographs must be claimed within 14 days from when they were taken. Photographs not claimed within such 14 days will no longer be available. Once photographs are claimed and associated with a user account, they will be available for viewing, sharing, downloading and purchasing for 30 days, after which the photographs will be permanently deleted, and the user must carefully note this point.

Protecting the Privacy of Your Friends & Family

Sharing your photographs electronically through our share service is one of the key benefits we offer. If you want to share photographs with friends and family so that friends and family may order the photographs, you need to enter their e-mail addresses. An invitation with a web link created specifically for your photographs will be sent to them with your email address as the sender. They may view or purchase products using your photographs. We will not add their e-mail addresses to a mailing list or send them further e-mail unless they sign up and choose to receive such communications from us per this Privacy Policy.

Who Sees Your Photographs After They Have Been Posted Online?

You, your Invitees and their Invitees can see your photographs online. An Invitee includes anyone who is invited to this Photo Site to see your photographs. Anyone who is invited to see your photographs online is not required to provide an e-mail address and a password to access this Photo Site to view the shared photographs. When you choose to share your online images with Invitees, those individuals will be able to view your photographs. The Invitees will be prohibited from re-sharing the photographs from within their view of the Photo Site. However, as with any e-mail, your Invitees could forward the e-mail invitation to others, who will then be able to click on the link to the photographs within the e-mail and see the photographs too.

You can share your images through email or social media sites like Facebook and Twitter among others. Representatives and employees of DEI, Rockcity or of third party partner companies or service providers that provide services to Photo Site may see your photographs while they are being scanned or printed. In addition, your photographs or personal account information may be seen by employees or representatives of DEI, Rockcity and such third parties, in order to evaluate, validate, or correct problems with your account.


The software and the technology embodied or used in this Photo Site are the property of DEI, and the content on this Photo Site is the property of Rockcity and/or its suppliers and are each protected by Laws of the United States of America and relevant international copyright laws. You may not remove any notices or credits posted on this Photo Site, or any additional information contained along with any such notices and credits.

Rockcity, unless stated otherwise, is the content owner of any photographic material contained on this Photo Site. You are not publish, distribute, extract, re-utilize or reproduce part or all of any such content in any material form (including photocopying or storing it in any medium by electronic means) except as otherwise explicitly permitted in the Terms. Photographs are only for private, personal and noncommercial use. Photographs cannot be published, sold, reproduced, transferred, distributed, or otherwise commercially exploited in any manner whatsoever. Rockcity reserves the right, at its sole discretion, to withhold and/or withdraw permission to reproduce photographs.


We use reasonable measures to safeguard personal data, including passwords, electronic firewalls, and encryption. Credit card numbers that you enter on our billing webpage are encrypted and transmitted through SSL (Secure Sockets Layer). Credit card data are not stored on the web-server. Credit card number will only be used to process your payment.

We endeavor to provide a secure website, but cannot guarantee the confidentiality of electronic communication. Except for credit card data, transmissions to and from this Photo Site are not encrypted, nor are e-mail messages. Accordingly, you should carefully consider whether to submit sensitive information that you would not want made public, and should recognize that your use of this Photo Site is solely at your own risk and discretion.


This Photo Site may contain links to other websites. Neither DEI nor Rockcity is responsible for their privacy practices, policies, or content.


We reserve the right to modify, amend, or change this Privacy Policy as determined by us in a fair and a consistent manner, at any time. DEI and Rockcity may change the features and content of this Photo Site. This Privacy Policy may change accordingly. If our practice of not collecting personal data changes, we will give you the option to have the data used solely for the purpose for which you provided it. You should periodically revisit this webpage to familiarize yourself with our current Privacy Policy. By visiting this Photo Site, you agree to be bound by the Privacy Policy as amended and subsisting from time to time.

Nothing in this Privacy Policy is intended to interfere with the ability of DEI or Rockcity to transfer all or part of its business or assets (including this Photo Site, and any personal data collected under an applicable revised Privacy Policy) to an affiliate or independent third party, at any time, for any valid reason.

Claims and Comments

If the user has reason to believe that DEI or Rockcity has not acted in accordance with this Privacy Policy, please notify us at the email address [email protected] we will respond to your concerns, and take remedial action, as deemed appropriate. If you have questions or comments about this Privacy Policy or the practices of this Photo Site, you may contact Rockcity.